Installing panic buttons in your facility is a great first step towards the well-being of your employees and your business reputation. Your workers get peace of mind and protection from the risk of bodily harm at the hands of a customer or patient. You get protection from negative legal and public relations consequences that could arise if a duress situation should occur and turn out badly. In this blog from our panic button company, we’d like to go over several best practices that you should implement.
1. INSTALL PANIC BUTTONS BEFORE, NOT AFTER, AN EMERGENCY
We get calls all the time from people who are only installing panic buttons in their facility after an emergency situation has already taken place.
- A patient has grabbed a nurse who was unable to get away.
- A hotel guest has molested a member of your housekeeping staff.
- A disgruntled customer has become physically violent towards a customer service representative.
Whatever the case, it’s best practice to be proactive and address the potential risk to your employees with wireless panic button technology, if necessary. Do your employees ever work alone? Do you have many rooms in your facility? Would it be hard to find someone if they hadn’t been seen or heard from in half an hour? Assess how much risk you are assuming by NOT having panic buttons, and offer the solution that will allow people to summon help.
2. CONDUCT REGULAR PANIC ALARM TRAINING WITH YOUR EMPLOYEES
Your employees should be in no doubt as to what constitutes an emergency that warrants using the panic button. Conducting training with your employees will allow you to reduce false alarms and allow your employees to protect themselves quickly and proactively in a real situation of harm. Reenactments or role plays of common threats can be extremely helpful to enable your workers to know exactly how to respond. Also, regular training can help remind your staff about other important matters, like not taking the pendants home with them, that will help your panic button program to run smoothly for everyone.
3. CONDUCT PERIODIC BATTERY CHECKS ON ALL COMPONENTS OF YOUR PANIC BUTTON SYSTEM
If you issue panic buttons but then people are carrying them around without realizing that their batteries are dead, you are defeating the purpose. Conduct regular battery checks based on the estimated lifespan of each component’s battery. For instance, the battery-powered wall units from Securalert last for approximately 5 years, so you can check them less frequently (we suggest once every 6 months). However, the batteries on the individual pendants don’t last as long, so you should check them more frequently. For your convenience, we’ve built our products to display a low-battery alert so that you have an extra notification method.